Shop Confidently with KizAfrika Purchase Protection Program
Get a full refund if your item can't be delivered, arrives damaged, or isn't as described. You may be asked to send the item back before your refund can be issued.
What's eligible for KizAfrika Purchase Protection Program
- • Your order doesn't match the item descriptions or photos
- • Your item arrived damaged
- • Your item couldn't be delivered, arrived late, or was lost in transit
We've got your back if something goes wrong. Here's how it works:
File a Return
Select the item(s) you would like to return on “Your orders” page and click the "Return/Refund" button. Please share your reason for return to help us serve you better next time! Select the return method and click “Submit”.
Send your package back
The return window for most items is 90 days from the date of purchase. All eligible items can be returned within the return window in their original condition for a full refund. Please send the package within 14 days after you submit your return.
Get Refunded
If your order is eligible for KizAfrika Purchase Protection Program, you'll be refunded for your item(s). You may choose to receive the refund to your credit balance or your original payment method. You will receive a confirmation when the refund is done.
