Seller Rules, Fees & Refund Policy

KizAfrika is a pan-African marketplace built on trust, transparency, and pride in African excellence. These Seller Rules and Refund Policies are designed to protect buyers, sellers, and the integrity of the platform while supporting the growth of African trade and craftsmanship.

By registering and selling on KizAfrika, you agree to comply with all rules, standards, and responsibilities outlined below.

1. Who Can Sell on KizAfrika

KizAfrika welcomes individuals, cooperatives, brands, and legally registered businesses genuinely committed to selling authentic African-made products.

To sell on KizAfrika, you must:

• Be legally operating in any African country
• Sell products designed, produced, or significantly transformed in Africa
• Provide accurate and truthful personal or business information
• Have full legal rights to sell all listed products

KizAfrika reserves the right to review, approve, suspend, or permanently remove sellers who fail to meet these requirements or violate marketplace policies.

2. Product Standards

To maintain quality and buyer confidence, all products must meet legal and marketplace standards.

All products must:

• Be authentic, original, and legally sourced
• Accurately match their descriptions and images
• Comply with applicable safety and regulatory standards
• Not infringe on copyrights, trademarks, or cultural protections

The following are strictly prohibited:

• Counterfeit or pirated goods
• Illegal, harmful, or restricted items
• Misleading or deceptive listings

Non-compliant products may be removed at any time, with or without prior notice.

3. Shipping & Delivery

Sellers are responsible for fulfilling orders in a timely and professional manner.

• Package items securely to prevent damage
• Ship within stated handling times
• Provide accurate delivery timelines and shipping fees
• Communicate promptly about delays or issues

Delivery timelines may vary due to logistics and customs processes across African countries. Sellers must make reasonable efforts to ensure successful delivery.

4. Fees & Payouts

KizAfrika charges a service fee on each successful sale to support:

• Marketplace operations
• Payment processing and security
• Platform maintenance and customer support

Important notes:

• Fees are deducted before payout
• Payouts follow the agreed schedule
• Payments may be made via bank transfer or approved digital methods
• Fees may be updated with prior notice

Up-to-date fee details are always available in the seller dashboard.

5. Disputes & Seller Conduct

• Maintain professionalism in all interactions
• Resolve issues honestly and fairly
• Cooperate during dispute investigations

Fraud, abuse, or repeated violations may result in withheld payouts, suspension, or permanent removal.

6. General Agreement

By selling on KizAfrika, you agree to operate in good faith and support the growth of African trade and craftsmanship.

7. Refund & Return Policy

KizAfrika ensures fair and transparent return processes that protect both buyers and sellers.

7.1 Eligible Returns

• Damaged or defective items
• Items significantly different from description
• Wrong item delivered
• Undelivered orders without valid explanation

Return requests must be submitted within 7 days of delivery.

7.2 Non-Returnable Items

• Perishable goods
• Custom or personalized items
• Hygiene-related products
• Digital/downloadable products

7.3 Refund Processing

• Refunds issued after inspection
• May be full or partial
• Processed via original payment method
• Platform service fees may be non-refundable

Processing times may vary depending on country and payment provider.

This policy may be updated periodically to reflect operational or legal changes.