KizAfrika Privacy Notice
1. About this Notice
This Privacy Notice explains how KizAfrika collects and processes your personal data when you visit or use our website, mobile applications, devices, services, social media pages, online and physical locations, and any applications or platforms that reference this Privacy Notice.
It describes how we use and protect your personal data and outlines the rights available to you in relation to your personal information.
2. Who We Are
KizAfrika is a pan-African e-commerce and digital services platform. Our platform includes an online marketplace connecting sellers with consumers, logistics services that enable shipment and delivery of goods, and payment services that facilitate secure transactions in selected markets.
This website and/or mobile application is operated by KizAfrika or an affiliated entity. Any personal data provided or collected is controlled by the KizAfrika entity responsible for the relevant service.
3. The Data We Collect About You
Personal data refers to any information that can identify you directly or indirectly. We collect personal data to provide tailored products and services and to analyse and improve our platform.
You provide personal data when you register an account, place orders, participate in promotions, complete surveys, or interact with KizAfrika.
Information you provide to us may include:
- Contact details such as name, phone number, email address, and delivery address
- Demographic data such as age, age range, or gender
- Account login and authentication details
- Payment and billing information
- Survey responses, reviews, and competition entries
- Marketing preferences where applicable
Information collected automatically or from third parties:
- Device information, browser type, operating system, and IP address
- Pages visited, products viewed, searches, downloads, and purchases
- Time spent on specific pages and date/time of visits
- Social media profile information when interacting with our platforms
Where required by law, you may control personalized advertising preferences through account settings or by contacting us. You may opt out at any time by closing your account or emailing legal@kizafrika.com.
4. Cookies and Other Identifiers
Cookies are small text files placed on your device to improve functionality and user experience. Cookies help us recognize users, analyse traffic, and personalize content. More details can be found in our Cookie Notice.
5. How We Use Your Personal Data
- Register and manage user accounts
- Process and deliver orders
- Manage customer relationships and support
- Enable participation in promotions and surveys
- Improve platform performance and services
- Recommend products and services
- Verify identity and prevent fraud
- Comply with legal obligations
6. Legal Basis for Processing
We process personal data based on consent, contractual necessity, compliance with legal obligations, or legitimate business interests that do not override your rights.
7. How We Share Your Personal Data
We may share personal data with logistics partners, payment processors, service providers, regulatory authorities, or during business transfers. All third parties are required to process data securely and lawfully.
8. International Transfers
Your personal data may be transferred to countries outside your location. Where this occurs, we ensure appropriate safeguards are in place.
9. Data Retention
We retain personal data only as long as necessary for legal, business, or operational purposes, after which it is securely deleted or anonymized.
10. Data Security
We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or disclosure.
11. Your Legal Rights
- Access, correct, or delete your personal data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with a data protection authority
12. Data Controller & Contact
For questions or data requests, contact our Data Protection Officer at
legal@kizafrika.com
13. Related Information
Cookie Notice
Terms and Conditions
Version 1 – February 21, 2025
